The Aruba Certification Program is an accredited certification program designed with the objective of providing accurate and concise information about Aruba’s history, characteristics, and service standards.

This program was developed with flexible learning platforms, making it easily accessible to all those interested in becoming certified.

Our highly knowledgeable instructors teach unique content, including the incorporation of our 4 values, which together form the guiding principle of the certification program and the essence of Aruba’s hospitality.

The innovation and digitalization of the program are the first of its kind in Aruba! You can easily certify yourself through our online program or face-to-face sessions. All those who become A.C.P. certified will receive a certificate of completion valid for 3 years, a pin, and an eBook.

The updated Aruba Certification Program offers the following new alternatives:

OPTION 1: total of 15 certification hours | face-to-face | 5 modules

LEARNING OBJECTIVES:

• Aruba’s people and history of industries
• Aruba’s culture, nature and sustainable development PT 1
• Aruba’s characteristics and sustainable development PT 2
• Aruba’s political structure and national symbols
• Aruba’s tourism and service excellence

Facilitation available in Papiamento & English.

OPTION 2: total of 9 certification hours | face-to-face | 3 modules

LEARNING OBJECTIVES:

• Aruba’s history, culture, people & nature
• Aruba’s tourism and becoming an Aruba Ambassador
• Delivering service excellence with the essence of Aruba’s hospitality

The focus in this training is primarily on the Service Excellence component of the program.

Facilitation available in Papiamento & English.

OPTION 3: total of 3 certification hours | online | 6 modules + exam | access to the online portal for 4 weeks

LEARNING OBJECTIVES:

• Aruba’s nature and people
• Aruba’s history and culture
• Aruba’s tourism industry & culture
• Aruba’s service excellence; the guest
• Aruba’s service excellence; the guest & me

***The online version is now available in Papiamento, English & Spanish!